Mystery Shopper

Our quality mystery shopping program will monitor how your customers are treated on a one-on-one basis here in Italy and what level of service they experience when they do business with your local dealers/shops/offices.

We will test the dealer or employee behaviors with visits or telephone calls that will be representative of typical customer encounters/requests.

We have over 1500 mystery shoppers, located throughout Italy, all professionally trained. You will receive a full report containing:

detailed single shop findings,
an in-depth summary report with factual information, and clear marketing solutions based on the results.

Cercom

Advertising

Market research

Marketing

How we can help you

Centromedia is part of Studio Grizzaffi - Cercom Consulting. We are an independent company, based in Rome, with more than 20 years experience in assisting companies developing their business in Italy.